FAQs

Answers to common questions about our services

Venue FAQs Visitors FAQs

Venue FAQs

How do I sign up to the Southend Night Time Safety Charter?

How do I sign up to the Southend Night Time Safety Charter?

Great news that you’re looking to sign up! If your venue is located within Southend-on-Sea and operates between the hours of 6pm – 6am then you can join other venues across the city in their commitment to a safe and welcoming night out. Check out the Night Time Economy Safety Charter pledges, if you commit to these then use the Contact Us form to find out more.

What is the Evening and Night Time Economy Group?

What is the Evening and Night Time Economy Group?

The Evening and Night Time Economy Group is sometimes referred to as ENTEG . It brings together stakeholders working in partnership to enhance Southend’s night time economy. Representatives include:

Southend City BID

Southend-on-Sea City Council

Southend Town Centre Police Team

Southend and Leigh PubWatch

Southend Nights

Local venues, support services, and community safety organisations

The group meets online once a month. We encourage venues to join to share feedback, exchange ideas, and collaborate with others across the city. Contact us to join.

What is PubWatch?

What is PubWatch?

A Pubwatch is a partnership of licensed premises that works together to promote a safe, secure, and responsible drinking environment for workers and visitors. Southend has two scheme operating across the city – Leigh Pubwatch and Southend Pubwatch. Use the contact us form to join your local scheme.

Are there any safety initiatives that I can use in my venue?

Are there any safety initiatives that I can use in my venue?

Yes! We strongly encourage venues to sign up to the Ask for Angela initiative, and you must do so to be a Night Time Economy Safety Charter venue. The initiative offers a discreet way for people to seek help if they feel unsafe, demonstrates venues’ commitment to customer safety and well-being, and fosters a safer, more welcoming environment for everyone.

We also recommend using the ‘Challenge 21’ scheme to reduce the risk of serving alcohol to anyone underage by asking for ID from anyone who appears under 25.

How should I report a crime?

How should I report a crime?

Always call 999 when someone’s welfare or property is immediately threatened, or when a situation is developing that otherwise requires the immediate attention of emergency services.

For other crimes who can report the incident online. Visit www.essex.police.uk and click on ‘Report’. You can then click to report crime, anti-social behaviour, fraud, and more.

What should I do if I have a vulnerable person in my premises?

What should I do if I have a vulnerable person in my premises?

If you believe that someone’s life is in danger, or they are likely to come to significant harm, then call 999. If the situation is not urgent (for example you have growing concerns for a regular patron that appears to be significantly neglecting their own wellbeing over time) then this can be reported by calling 101, and the appropriate services will be instructed.

What to do if we find illicit drugs on a customer or in the premises?

What to do if we find illicit drugs on a customer or in the premises?

If you recover a small quantity of material that you suspect to be controlled drugs you should try to obtain the details of the person involved and capture their image on CCTV. You should refuse entry to the customer and ban them. Drugs legislation provides a defence to the possession of such material for the purpose of preventing another from committing an offence and one must take all reasonable steps as soon as possible to deliver them to the police. You should put the material into a tamperproof evidence bag completing appropriate detail. You should record details of the matter in your premises incident records ( Recommended: keep a copy of this document with your incident record).

In the absence of an immediately available police office to whom you can pass these materials they should be stored in an approved safe like an Essex Police Safety Deposit Box for which only the police have a key. You should contact your local Licensing Officer and ask them to arrange collection and disposal of contents in due course. Details of these materials and practices may be obtained from your local Licensing Officer. You should later discuss such seizures with your Licensing Officer as they may provide valuable intelligence/information.

How do I apply for a Temporary Events Notice (TENs) licence?

How do I apply for a Temporary Events Notice (TENs) licence?

Apply for this via MySouthend, more details can be found here .

How do I apply for a pavement licence?

How do I apply for a pavement licence?

Apply for this via MySouthend, more details can be found here .

Visitors FAQs

Where can I find out details of events in the city?

Where can I find out details of events in the city?

You can find a wide range of events on the VisitSouthend website or social media channels (@VisitSouthend). Alternatively, visit our directory to explore venues that have signed up to the Night Time Economy Safety Charter , and view their latest events and offers on their own websites or social platforms.

What is PubWatch?

What is PubWatch?

A Pubwatch is a partnership of licensed premises that works together to promote a safe, secure, and responsible drinking environment for workers and visitors. Southend has two scheme operating across the city – Leigh Pubwatch and Southend Pubwatch. Use the contact us form to join your local scheme.

What transport is available at night?

What transport is available at night?

Southend is a well-connected city, served by C2C and Great Anglia train lines, as well as First Bus and Arriva bus services. We recommend checking service times in advance to plan your journey and avoid missing nights out or being left without transport home. In addition to the public transports, there are multiple approved taxi companies available throughout Southend.

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